- Which is better? To fly in testers or use locals? Either the director or the project manager had to be wrong.
- Why wasn't there communication between the director and the project manager?
- Was the lack of communication a bigger issue with the project?
- Why was the project manager so stern about how bad of an idea it was to fly people in?
- Who was in control of the project: the project manager or the director?
- The page can be modified however we see fit. There is too little traffic to the lifeway.com/downloads page to impact our business in a negative capacity. Any improvements should/could result in an improvement in page views, usage of free downloads, and traffic/awareness of our purchasable downloads.
- The free download pages need to be reworked as well. They aren't heavily trafficked either and need some attention. There's good content out there, but no one knows we give so much away free!
- Clipart could be a micromarket for us. The question is: do we position clipart as a free loss-leader for traffic/something we can just give away to help church add some flair to their bulletins, or do we find a way to commission new, high-quality clip art and sell sets of it to recoup the expenditure? Unfortunately, I'm not really in a position to make any kind of decision (or really a suggestion) on such a topic, but I find it an interesting dilemma none-the-less.
- Clipart. Still popular. I never, ever would have guessed. This is a very humbling reminder about how expansive our customer base is, with some people desiring HD downloads and others checking our clipart page, anxiously awaiting a new line drawing to drop into their bulletin.
Somehow, someone put the Sanyo Xacti HD700 sticker on a Sony DCR-DVD308 box.
So I emailed Amazon and, as usual, their customer service is far and above the norm for any company. They offered a full refund (if I shipped it back), as one would expect. The problem came that it was an open box buy, so they couldn't simply send me a replacement order. Instead, I would have to place a new order at full cost.
The full cost of the product from Amazon was still nearly 30% cheaper than Best Buy or Circuit City, so I was going to place the order again... but I emailed them back because one thing bothered me. I had already paid shipping for the order and - because they sent the wrong thing - I'd have to pay shipping again. I emailed them back to see if they could pay for the shipping on the new order.
Their response was that they would give mea refund for the difference between the new product and the open box price! The difference was, obviously, much more than the shipping cost. Amazon Customer Service agents like to go above and beyond whenever they can.
My only dilemma now is that I did have to pay for overnight shipping so that the camera would get here before we left for Seattle. On the principle of the matter, I feel I shouldn't have to pay for the shipping, because it was their fault for shipping the wrong thing. But on the practical level, the discount for giving me the open-box price is more than the cost of the shipping. However, I have now paid shipping twice for one order.
It's an interesting dillema. On a principle level I'm disappointed about paying for the shipping. But, for all intents and purposes, the customer service agent went above and beyond and took care of me at a rate better than simply paying for my shipping.
So, while it would have been best for Amazon to get the order right the first time, I have to say that their response time and the quality of their responses have been above and beyond any interaction I've ever had with a company. Thanks, Amazon, for proving that digital communication can work, and empowering your agents makes for happy(ish) customers!
(And, hopefully, we'll have some great little videos of our trip to Seattle!)