You were hired to do a job. You’re being paid to deliver results that are worth a lot of money to the company. Your reward for doing everything you committed is collecting your paycheck.Yes! Look - I, of course, love the idea of incentives and bonuses. And, if you bring in way beyond the expected value to the company, I think a nice bonus is great encouragement. But, ultimately, we are NOT entitled to a paycheck. We have to work for it. If I aimed to just do my job really well, I wouldn't have nearly the amount of fun that I get to do. Open Access isn't in my job decription, neither are the LifeWay Conversations. But going that extra mile means I get to have so much more fun and - in the process - acquire the skills needed for where I want my career to take me. Make It About You: This is one that I struggle with, especially in light of the culture where I work. We're all too humble. It's awkward trying to say, "Hey! Look what I did!" It's looked down upon, and intentions are questioned. But... it's important to your career. The key is finding a balance. I hope my employers continue to give me the grace to figure that balance out. Thankfully, I work for great managers who often point out the good that I do to me, not the other way around. It's a luxury (note to other managers in the world: your employees will love you if you come to them to tell them how awesome they are. It's honoring, humbling, and will make your employees work even harder to be great). Be visible: again, a potentially awkward one. Here's my take on it: if I have free time in my schedule, I ask for more work. This is how I've gotten to attempt and e-Bay Store, ran usability tests, got on the Open Access team, and am now working on a product proposal for something that I think will go through (amongst other various tasks). If you have free time in your day, don't just chill and surf. Enhance your skills and further your career. Oh, and sit near the front at important meetings. and the last one to point out on here (seriously, go read his posts... he's got other good points and speaks with much more authority than I do) is the one that will best help manage your career. Ask for the promotion before the interview: Wild concept, eh? Think about the reality of employment... there are budgets to consider, work flows to manage, and daily meetings to go through. If you're a good employee, your manager isn't going to want to see you move on... they want you to keep working for them. So... you might have to nudge a bit that you're ready to venture upward. What's great about this is, almost always, the manager isn't going to have an open position to magically put you in. Instead, you might get more responsibilty given, to try and test you out. More responsibility for no increase in pay? Yes! That's OK. That's how things work. How else are you going to get that valuable experience? Thinking about your career is a must. You can't just expect to be a superstar employee that HR will magically want to promote; you have to work towards it. One of my favorite past times right now is looking at random job postings. Not because I want a new job, but because I'm trying to see what are qualifications and experience that I'll need for the next steps in my career. If I can manage to bring in some of those qualifications into my current role... then I'll be better prepared for the next job. The only thing worse than never getting promoted is getting promoted to a job you can't handle.
- Which is better? To fly in testers or use locals? Either the director or the project manager had to be wrong.
- Why wasn't there communication between the director and the project manager?
- Was the lack of communication a bigger issue with the project?
- Why was the project manager so stern about how bad of an idea it was to fly people in?
- Who was in control of the project: the project manager or the director?
Somehow, someone put the Sanyo Xacti HD700 sticker on a Sony DCR-DVD308 box.
So I emailed Amazon and, as usual, their customer service is far and above the norm for any company. They offered a full refund (if I shipped it back), as one would expect. The problem came that it was an open box buy, so they couldn't simply send me a replacement order. Instead, I would have to place a new order at full cost.
The full cost of the product from Amazon was still nearly 30% cheaper than Best Buy or Circuit City, so I was going to place the order again... but I emailed them back because one thing bothered me. I had already paid shipping for the order and - because they sent the wrong thing - I'd have to pay shipping again. I emailed them back to see if they could pay for the shipping on the new order.
Their response was that they would give mea refund for the difference between the new product and the open box price! The difference was, obviously, much more than the shipping cost. Amazon Customer Service agents like to go above and beyond whenever they can.
My only dilemma now is that I did have to pay for overnight shipping so that the camera would get here before we left for Seattle. On the principle of the matter, I feel I shouldn't have to pay for the shipping, because it was their fault for shipping the wrong thing. But on the practical level, the discount for giving me the open-box price is more than the cost of the shipping. However, I have now paid shipping twice for one order.
It's an interesting dillema. On a principle level I'm disappointed about paying for the shipping. But, for all intents and purposes, the customer service agent went above and beyond and took care of me at a rate better than simply paying for my shipping.
So, while it would have been best for Amazon to get the order right the first time, I have to say that their response time and the quality of their responses have been above and beyond any interaction I've ever had with a company. Thanks, Amazon, for proving that digital communication can work, and empowering your agents makes for happy(ish) customers!
(And, hopefully, we'll have some great little videos of our trip to Seattle!)